Job Description

Hotel Manager

Key responsibilities include:

Leadership and Management
- Provide strong leadership to all departments, fostering a positive work environment.
- Recruit, train, and develop staff to maintain high service standards.
Operational Oversight
- Oversee daily hotel operations, ensuring efficient functioning of all departments (front office, housekeeping, food and beverage, etc.).
- Implement and maintain operational policies and procedures.
Guest Experience
- Ensure exceptional guest service and address any issues or complaints promptly.
- Develop and implement strategies to enhance guest satisfaction.
Financial Management
- Prepare and manage the hotel’s budget, ensuring profitability and cost control.
- Analyze financial reports and implement strategies to increase revenue and reduce expenses.
Sales and Marketing
- Collaborate with the sales and marketing team to attract guests and increase occupancy rates.
- Build relationships with corporate clients, travel agencies, and other partners.
Compliance and Safety
- Ensure compliance with health, safety, and legal regulations.
- Implement and monitor safety protocols for guests and staff.
Strategic Planning
- Develop long-term strategies for the hotel’s growth and improvement.
- Stay informed about industry trends and competitor activities.
Community Relations
- Represent the hotel at community events and build relationships with local businesses and organizations.
- Engage in corporate social responsibility initiatives.
Reporting
- Provide regular performance reports to the hotel ownership or corporate office.
Crisis Management
- Develop and implement crisis management plans to handle emergencies effectively.

Office Administration

Office Operations Management:
- Oversee day-to-day office operations, ensuring a smooth workflow and efficient processes.
- Implement and maintain office policies and procedures to improve operational efficiency.
Staff Management & Coordination:
- Supervise administrative staff, providing guidance and support to ensure productivity and high performance.
- Maintain up-to-date staff files, including personal information, employment records, and performance evaluations.
Staff Welfare & Engagement:
- Develop and implement staff welfare programs to enhance employee satisfaction and morale.
- Organize team-building activities, wellness programs, and events that promote a positive workplace culture.
- Manage staff complaints
Administrative Support:
- Provide administrative support to senior management and staff, including scheduling meetings, managing calendars, and organizing travel arrangements.
- Assist in the preparation of reports, presentations, and documentation as needed.
Budget & Financial Management:
- Assist in preparing and managing the office budget, tracking expenses, and ensuring adherence to financial policies.
- Manage bills and invoices, ensuring timely payments and accurate record-keeping.
Communication & Correspondence:
- Act as the primary point of contact for internal and external communications, ensuring timely and professional responses.
- Draft and distribute company-wide communications, announcements, and updates.
Facility Management:
- Ensure the office environment is well-maintained, safe, and conducive to productivity.
- Coordinate with vendors and service providers for office maintenance, repairs, and cleaning services.
Record Keeping & Documentation:
- Maintain organized records of office documentation, including contracts, agreements, and important correspondence.
- Ensure compliance with data protection and confidentiality policies in record management.
Project Management:
- Assist in the planning and execution of company projects and initiatives, ensuring timelines and objectives are met.
- Collaborate with various departments to facilitate project coordination and communication.
Health & Safety Compliance:
- Ensure adherence to health and safety regulations in the workplace.
- Implement safety protocols and emergency procedures, conducting regular safety inspections.
Performance Evaluation & Reporting:
- Develop performance metrics to assess the efficiency of office operations and administrative staff.
- Prepare regular reports on office performance, budget status, and areas for improvement.
Technology & Systems Management:
- Oversee the office technology infrastructure, ensuring all equipment is functioning properly and updated as needed.
- Collaborate with IT to implement software and systems that enhance office productivity.

Communication Manager

Lead Generation & Management:
- Develop and implement strategies to generate new guest leads through digital marketing, social media, and partnerships.
- Track and analyze lead sources to optimize marketing efforts and increase conversion rates.
Guest Conversion Strategies:
- Design and execute targeted communication campaigns aimed at converting leads into bookings, utilizing email marketing, promotions, and personalized messaging.
- Monitor and analyze conversion rates, making adjustments to strategies as needed to maximize occupancy and revenue.
Reservation Chart Management:
- Oversee the hotel’s reservation chart to ensure accurate tracking of bookings, availability, and guest preferences.
- Collaborate with the front desk and reservations team to manage room inventory and optimize occupancy rates.
Guest Communication:
- Develop and implement pre-arrival and post-stay communication strategies to engage guests, enhance their experience, and encourage repeat bookings.
- Respond promptly to inquiries and requests from potential guests, providing accurate information and personalized service.
Collaboration with Sales & Marketing:
- Work closely with the sales and marketing teams to align strategies for lead generation, guest conversion, and promotional campaigns.
- Assist in creating marketing materials and collateral that highlight the hotel’s unique selling points and special offers.
Performance Metrics & Reporting:
- Establish key performance indicators (KPIs) to measure the effectiveness of communication efforts, lead conversion rates, and overall occupancy levels.
- Prepare regular reports for management on lead generation, conversion statistics, and areas for improvement.
Customer Relationship Management (CRM):
- Utilize CRM tools to track guest interactions, preferences, and feedback, ensuring a personalized approach to communication.
- Maintain accurate and up-to-date guest databases to facilitate targeted marketing campaigns.
Feedback Collection & Analysis:
- Implement systems for gathering guest feedback and insights to inform future communication strategies and service improvements.
- Analyze reviews and ratings to identify trends and opportunities for enhancing the guest experience.
Event Promotion & Lead Engagement:
- Promote hotel events, special offers, and packages to generate interest and attract new leads.
- Engage with potential guests through various channels, including social media and email, to encourage participation in hotel events.
Crisis Communication & Reputation Management:
- Develop and execute crisis communication plans to address negative feedback or PR issues, ensuring timely and effective responses.
- Monitor online reviews and social media mentions to manage the hotel’s reputation proactively.
Training & Development:
- Train front desk and sales staff on effective communication techniques, lead management, and conversion strategies.
- Foster a culture of guest-centric communication within the team to enhance service delivery.
Budget Management:
- Assist in managing the communication budget, ensuring cost-effective strategies are employed to maximize ROI.
- Track expenses related to marketing campaigns and report on financial performance.

Chef

Key responsibilities include:

1. Menu Planning & Development:

- Design and update menus based on seasonal availability, guest preferences, and food trends.

- Innovate new dishes and presentations to enhance the dining experience.

2. Food Preparation & Quality Control:

- Ensure all dishes are prepared to the highest standards of taste, quality, and presentation.

- Maintain consistency in taste and quality across all dishes.

3. Kitchen Operations Management:

- Oversee daily kitchen operations, ensuring timely and efficient food preparation.

- Monitor inventory and manage supplies to minimize waste and cost.

4. Staff Food Preparation & Management:

- Plan and prepare nutritious meals for staff, maintaining variety and balance.

- Ensure that staff food is prepared in accordance with health and safety standards.

5. Inventory & Stock Management:

- Maintain accurate inventory records and monitor stock levels to ensure uninterrupted kitchen operations.

- Coordinate with suppliers to order ingredients and supplies as needed, ensuring cost efficiency and minimal waste.

6. Kitchen Cleanliness & Maintenance:

- Ensure the kitchen is clean, sanitized, and well-organized at all times.

- Regularly inspect kitchen equipment and tools, ensuring they are up to date, functional, and properly maintained.

7. Hygiene & Safety Compliance:

- Ensure the kitchen adheres to health, safety, and sanitation standards.

- Implement and enforce food safety protocols and practices.

8. Cost Management & Budgeting:

- Manage food costs by optimizing purchasing, reducing wastage, and maintaining portion control.

- Assist in preparing and managing the kitchen’s budget.

9. Customer Feedback & Satisfaction:

- Gather and respond to customer feedback to continuously improve food quality and service.

- Maintain a high level of guest satisfaction by ensuring food meets guest expectations.

10. Event & Special Menu Coordination:

- Plan and execute special menus and events such as banquets, festivals, and private parties.

- Collaborate with management and event coordinators to meet special requests.

House Keeping

Cleaning & Maintenance:
- Maintain cleanliness and hygiene standards in all guest rooms, public areas, and back-of-house areas.
- Perform daily cleaning tasks such as sweeping, mopping, dusting, and sanitizing surfaces.
Room Preparation & Setup:
- Prepare guest rooms according to hotel standards, ensuring beds, linens, and amenities are clean and arranged appropriately.
- Replenish room supplies such as toiletries, towels, and refreshments as needed.
Inventory & Stock Management:
- Monitor and maintain stock levels of cleaning supplies, linens, and guest amenities.
- Coordinate with the purchasing department to ensure timely ordering and replenishment of items.
Guest Service & Interaction:
- Respond promptly to guest requests and inquiries, ensuring a high level of satisfaction.
- Address any guest complaints or concerns regarding housekeeping services and resolve them efficiently.
Health & Safety Compliance:
- Ensure adherence to health, safety, and sanitation standards in all areas of housekeeping.
- Regularly inspect rooms and common areas for any hazards and report maintenance needs to the relevant department.
Team Supervision & Coordination:
- Assign daily tasks to housekeeping staff, monitor performance, and ensure timely completion of duties.
- Train new housekeeping staff on cleaning procedures, standards, and safety protocols.
Laundry Management:
- Oversee the laundering and ironing of linens, towels, and staff uniforms to maintain quality and cleanliness.
- Ensure timely delivery of clean linens and uniforms to guest rooms and departments.
Public Area Management:
- Maintain cleanliness in lobbies, hallways, staircases, restrooms, and other public areas.
- Ensure high standards of cleanliness are consistently met in all guest-facing areas.
Lost & Found Management:
- Handle and record any items found in guest rooms or public areas and manage the Lost & Found process according to hotel policy.
- Coordinate with the front office to return lost items to guests as needed.
Sustainability Practices:
- Implement eco-friendly cleaning practices and ensure minimal wastage of cleaning supplies and utilities.
- Promote sustainable initiatives such as recycling programs and energy-saving practices within the housekeeping department.
Reporting & Documentation:
- Maintain accurate records of housekeeping activities, including room status reports, cleaning checklists, and inventory logs.
- Report any maintenance issues, damages, or safety concerns to the maintenance department for prompt resolution.

Front Desk

Guest Check-In & Check-Out:
- Efficiently handle guest check-ins and check-outs, ensuring a smooth and welcoming experience.
- Verify guest details, process payments, and provide room keys and relevant information during check-in.
Guest Relations & Service:
- Greet and assist guests with inquiries, requests, and any issues during their stay, ensuring high satisfaction.
- Provide information about hotel services, local attractions, and dining recommendations.
Reservations & Room Assignments:
- Manage room reservations, cancellations, and modifications via phone, email, and online booking systems.
- Assign rooms based on guest preferences, availability, and special requests.
Communication & Coordination:
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests and room assignments are fulfilled.
- Serve as the central point of contact for all guest communications, forwarding calls and messages as necessary.
Billing & Financial Transactions:
- Handle guest billing, including processing payments, issuing receipts, and managing deposits.
- Reconcile cash, credit card, and account transactions at the end of each shift.
Complaint Resolution & Problem Solving:
- Address guest complaints and concerns with patience and professionalism, striving to resolve issues promptly.
- Document and escalate unresolved issues to higher management when necessary.
Safety & Security Compliance:
- Ensure adherence to safety and security protocols, including monitoring guest access and reporting suspicious activities.
- Maintain guest confidentiality and uphold privacy standards.
Reporting & Documentation:
- Maintain accurate records of guest check-ins, check-outs, room availability, and other front desk activities.
- Prepare daily reports on room occupancy, revenue, and any discrepancies.
Upselling & Cross-Selling:
- Promote and upsell hotel services, amenities, and room upgrades to enhance the guest experience and increase revenue.
- Inform guests about special packages, events, and dining options.
Lost & Found Management:
- Manage lost and found items at the front desk, recording and storing them as per hotel policy.
- Assist guests in retrieving lost items and maintain communication with other departments regarding found items.
Technology & Systems Management:
- Proficiently operate front desk systems, property management software (PMS), and other digital tools.
- Ensure all guest records are up-to-date and accurate in the system.

Internship - Office Administration

As part of the internship, we are happy to provide accommodation in our staff quarters, along with lunch and tea/coffee during working hours. You will also receive a monthly stipend of 2,000 BTN.

Hands-On Experience:
- Gain practical experience in office operations and administrative tasks, including filing, data entry, and document management.
Training & Orientation:
- Receive training on office software and tools commonly used in administrative roles.
Variety of Tasks:
- Assist with a wide range of tasks with respect to office administration tasks.
- Participate in project coordination and planning, providing support to various departments.
Exposure to Different Departments:
- Work closely with various teams, including CEO and Managers, to understand their functions and how they contribute to the overall organization.
- Shadow professionals in different roles to gain insights into their day-to-day responsibilities.
Problem-Solving Opportunities:
- Engage in real-world problem-solving, assisting in addressing challenges that arise in office operations.
- Contribute ideas and suggestions to improve processes and enhance efficiency.
Feedback & Evaluation:
- Receive regular feedback on your performance, helping you identify areas for improvement and development.
- Participate in evaluations or performance reviews to track your progress throughout the internship.
Networking Opportunities:
- Build connections with professionals in the industry, which can lead to future job opportunities or recommendations.
- Participate in company events and networking sessions to meet colleagues and industry peers.
  - Gain a clearer understanding of the skills and qualifications needed for various administrative roles.

Internship - Marketing